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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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yanina gonzalez

August 7, 2026

5  out of  5
rating by yanina gonzalez
"Jose Rocha really was a great help and got me a lower quote the process was quick and went smoothly.! Definitely recommend 👌"
We responded:
"Thank you so much for the 5 stars, yanina! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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yanina gonzalez

August 7, 2026

5  out of  5
rating by yanina gonzalez
"Jose Rocha really was a great help and got me a lower quote the process was quick and went smoothly.! Definitely recommend 👌"
We responded:
"Thank you so much for the 5 stars, yanina! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Melissa Lopez

July 31, 2026

5  out of  5
rating by Melissa Lopez
"Thank you Diana for all your help and patience!"
We responded:
"Thanks so much for the fantastic rating, Melissa! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Melissa Lopez

July 31, 2026

5  out of  5
rating by Melissa Lopez
"Thank you Diana for all your help and patience!"
We responded:
"Thanks so much for the fantastic rating, Melissa! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Imelda Navarrete

July 20, 2026

4  out of  5
rating by Imelda Navarrete
"Excellent customer service, especially from Diana, who is very helpful."
We responded:
"Thanks so much for the great review! We’re always looking for ways to improve, so if you ever have suggestions, we’d love to hear them.  We’re just a phone call or email away. - Jaime Portillo and Team "
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Imelda Navarrete

July 20, 2026

4  out of  5
rating by Imelda Navarrete
"Excellent customer service, especially from Diana, who is very helpful."
We responded:
"Thanks so much for the great review! We’re always looking for ways to improve, so if you ever have suggestions, we’d love to hear them.  We’re just a phone call or email away. - Jaime Portillo and Team "
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Gloria Pena

July 12, 2026

5  out of  5
rating by Gloria Pena
"I am writing to share my appreciation for the excellent service provided by Diana at Jaime Portillo's office.

While I was in the process of purchasing a new vehicle, I needed documents to validate my insurance. When I called Diana for assistance, she responded immediately and sent the required documentation to the relevant parties right away.

I am very impressed with her efficiency and professionalism."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Jaime Portillo’s Team. "
Profile photo of Gloria Pena

Gloria Pena

July 12, 2026

5  out of  5
rating by Gloria Pena
"I am writing to share my appreciation for the excellent service provided by Diana at Jaime Portillo's office.

While I was in the process of purchasing a new vehicle, I needed documents to validate my insurance. When I called Diana for assistance, she responded immediately and sent the required documentation to the relevant parties right away.

I am very impressed with her efficiency and professionalism."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Jaime Portillo’s Team. "
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Travis D

June 26, 2026

5  out of  5
rating by Travis D
"#1 Spot for all Insurance Needs."
We responded:
"Travis, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Jaime Portillo’s Team here in our El Paso office. "
Profile photo of Travis D

Travis D

June 26, 2026

5  out of  5
rating by Travis D
"#1 Spot for all Insurance Needs."
We responded:
"Travis, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Jaime Portillo’s Team here in our El Paso office. "
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Sandra Tovar

June 24, 2026

5  out of  5
rating by Sandra Tovar
"Miguel was a big help he answers all my questions super quickly. If you need insurance give him a call."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Jaime Portillo’s Team. "
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Sandra Tovar

June 24, 2026

5  out of  5
rating by Sandra Tovar
"Miguel was a big help he answers all my questions super quickly. If you need insurance give him a call."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Jaime Portillo’s Team. "
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Jacob Barron

June 18, 2026

5  out of  5
rating by Jacob Barron
"I needed a policy change on the fly, because thats how it works when buying a car. Miguel G helped me out fast, accurate and professionally. He answered all my questions and fixed some mistakes in my policy also at the sametime. Thats why I stay with Jaime Portillo State Farm, there staff goes the extra mile to make sure your happy. Thank you Miguel!!!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in El Paso to know that you had such a wonderful experience with us here on State Farm Agent Jaime Portillo’s Team."
Profile photo of Jacob Barron

Jacob Barron

June 18, 2026

5  out of  5
rating by Jacob Barron
"I needed a policy change on the fly, because thats how it works when buying a car. Miguel G helped me out fast, accurate and professionally. He answered all my questions and fixed some mistakes in my policy also at the sametime. Thats why I stay with Jaime Portillo State Farm, there staff goes the extra mile to make sure your happy. Thank you Miguel!!!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in El Paso to know that you had such a wonderful experience with us here on State Farm Agent Jaime Portillo’s Team."
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Paola Medina Chávez

April 23, 2026

5  out of  5
rating by Paola Medina Chávez
"Llegué a la oficina por qué vi el anuncio en la plaza sin conocerlos ni tener una referencia de ellos pero di con Los mejores !! Me atendió Miguel Gutiérrez muy profesional busco una opción que se acomodó a mi presupuesto, me ayudaron a mejorar el precio de mi póliza y siempre estuvieron al pendiente.
Muchas gracias 🙏"
We responded:
"We appreciate your review, Paola. We are so happy that you had such a wonderful experience with State Farm Agent Jaime Portillo’s Team here in El Paso ! "
Profile photo of Paola Medina Chávez

Paola Medina Chávez

April 23, 2026

5  out of  5
rating by Paola Medina Chávez
"Llegué a la oficina por qué vi el anuncio en la plaza sin conocerlos ni tener una referencia de ellos pero di con Los mejores !! Me atendió Miguel Gutiérrez muy profesional busco una opción que se acomodó a mi presupuesto, me ayudaron a mejorar el precio de mi póliza y siempre estuvieron al pendiente.
Muchas gracias 🙏"
We responded:
"We appreciate your review, Paola. We are so happy that you had such a wonderful experience with State Farm Agent Jaime Portillo’s Team here in El Paso ! "
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Julie Moran

April 13, 2026

5  out of  5
rating by Julie Moran
"From the moment we started working with this office, we’ve had such a positive experience - the entire team is helpful and professional, but Diana truly stands out! She always goes the extra mile to secure the best available rate and responds promptly to any questions or concerns. I highly recommend this office for all your insurance needs."
We responded:
"Thank you for the amazing review, Julie! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Julie Moran

Julie Moran

April 13, 2026

5  out of  5
rating by Julie Moran
"From the moment we started working with this office, we’ve had such a positive experience - the entire team is helpful and professional, but Diana truly stands out! She always goes the extra mile to secure the best available rate and responds promptly to any questions or concerns. I highly recommend this office for all your insurance needs."
We responded:
"Thank you for the amazing review, Julie! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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RIUVIEZ R

April 1, 2026

5  out of  5
rating by RIUVIEZ R
"Always great customer service 👏.
Thanks 😊"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ana Laura Duarte

March 13, 2026

5  out of  5
rating by Ana Laura Duarte
"Muchas gracias al Sr. Portillo y a su grupo. En especial a Rosie Frías que muy amablemente y con mucha paciencia me explicó las nuevas coberturas de mi poliza."
We responded:
"Thank you for the fantastic review, Ana! We are always here to help with your insurance needs here in El Paso . "
Profile photo of Fernando Miranda

Fernando Miranda

March 12, 2026

5  out of  5
rating by Fernando Miranda
"Rosa Frias was very helpful. She was very knowledgeable and explained the process of what we should do next. I recommend contacting her with any questions you have."
We responded:
"Fernando, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Jaime Portillo’s Team is just a call or email away!"
Profile photo of Celeste Blot

Celeste Blot

March 12, 2026

5  out of  5
rating by Celeste Blot
"I appreciate the prompt, personal care that I receive. I’ve been a client for many years and have worked closely with Jaime, Barbara, Rosie including each staff member, they are all very efficient and eager to address my concerns."
We responded:
"Thank you for taking the time to leave such a great review, Celeste. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Lydia Silva

March 10, 2026

5  out of  5
rating by Lydia Silva
"Always quick to respond with my questions and concerns. Office representatives very polite and helpful."
We responded:
"Thank you for the fantastic review, Lydia! We are always here to help with your insurance needs here in El Paso . "
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Leticia Cruz

March 6, 2026

5  out of  5
rating by Leticia Cruz
"Miguel helped me today and he was the best. If you have any question please see him."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Jaime Portillo’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in El Paso ."
Profile photo of Aaron Gibby Jr.,The Plumber Monteros

Aaron Gibby Jr.,The Plumber Monteros

March 5, 2026

5  out of  5
rating by Aaron Gibby Jr.,The Plumber Monteros
"Always on point! A true professional in the business! Thank you Jaime for your quick, professional response! Keep up the great work as always! God bless, always! 🙏"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Jaime Portillo’s Team! We deeply appreciate your kind words here in El Paso . "