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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of RIUVIEZ R

RIUVIEZ R

March 18, 2026

5  out of  5
rating by RIUVIEZ R
"Always great customer service 👏. Thanks 😊"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ana Laura Duarte

March 13, 2026

5  out of  5
rating by Ana Laura Duarte
"Muchas gracias al Sr. Portillo y a su grupo. En especial a Rosie Frías que muy amablemente y con mucha paciencia me explicó las nuevas coberturas de mi poliza."
We responded:
"Thank you for the fantastic review, Ana! We are always here to help with your insurance needs here in El Paso . "
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Fernando Miranda

March 12, 2026

5  out of  5
rating by Fernando Miranda
"Rosa Frias was very helpful. She was very knowledgeable and explained the process of what we should do next. I recommend contacting her with any questions you have."
We responded:
"Fernando, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Jaime Portillo’s Team is just a call or email away!"
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Celeste Blot

March 12, 2026

5  out of  5
rating by Celeste Blot
"I appreciate the prompt, personal care that I receive. I’ve been a client for many years and have worked closely with Jaime, Barbara, Rosie including each staff member, they are all very efficient and eager to address my concerns."
We responded:
"Thank you for taking the time to leave such a great review, Celeste. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Lydia Silva

March 10, 2026

5  out of  5
rating by Lydia Silva
"Always quick to respond with my questions and concerns. Office representatives very polite and helpful."
We responded:
"Thank you for the fantastic review, Lydia! We are always here to help with your insurance needs here in El Paso . "
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Leticia Cruz

March 6, 2026

5  out of  5
rating by Leticia Cruz
"Miguel helped me today and he was the best. If you have any question please see him."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Jaime Portillo’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in El Paso ."
Profile photo of Aaron Gibby Jr.,The Plumber Monteros

Aaron Gibby Jr.,The Plumber Monteros

March 5, 2026

5  out of  5
rating by Aaron Gibby Jr.,The Plumber Monteros
"Always on point! A true professional in the business! Thank you Jaime for your quick, professional response! Keep up the great work as always! God bless, always! 🙏"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Jaime Portillo’s Team! We deeply appreciate your kind words here in El Paso . "
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Alice Rosales

February 7, 2026

5  out of  5
rating by Alice Rosales
"I was helped by Miguel today. He is the best. He answered all my questions"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Jaime Portillo’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in El Paso ."
Profile photo of Dolores Chavira

Dolores Chavira

February 2, 2026

5  out of  5
rating by Dolores Chavira
"Miguel was was very helpful in resolving our issues"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in El Paso to know that you had such a wonderful experience with us here on State Farm Agent Jaime Portillo’s Team."
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Colin Thurton

January 29, 2026

5  out of  5
rating by Colin Thurton
"Miguel helped me today and I gotta say he is the most helpful person ever. If you want to be taken care of give him a call."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in El Paso to know that you had such a wonderful experience with us here on State Farm Agent Jaime Portillo’s Team. Thank you so much for the 5-stars, Colin! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Jaime Portillo’s Team anytime. "
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Jason Rakes

January 28, 2026

5  out of  5
rating by Jason Rakes
"Great to do business with! They are always so fast with responding and helping me! Thank you so much!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Jaime Portillo’s Team. "
Profile photo of Noel Enrrique Paredes Aldana

Noel Enrrique Paredes Aldana

January 23, 2026

5  out of  5
rating by Noel Enrrique Paredes Aldana
"Muy buena atención de la srta Luisa. Muchas gracias"
We responded:
"Thank you for the 5-star review, Noel! Here on State Farm Agent Jaime Portillo’s Team, we are proud to serve our community and appreciate your recognition. "
Profile photo of Dulce M. Carlos V.

Dulce M. Carlos V.

January 16, 2026

5  out of  5
rating by Dulce M. Carlos V.
"I am very grateful to Jaime Portillo's office and his agent, Miguel Gutierrez, who always answers my questions and works to find the best options based on my needs. Excellent service."
We responded:
"We appreciate your review, Dulce. We are so happy that you had such a wonderful experience with State Farm Agent Jaime Portillo’s Team here in El Paso ! "
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jennifer Baker

January 16, 2026

5  out of  5
rating by jennifer Baker
"Great experience working with Jaime Portillo State Farm on my mother’s longtime homeowners insurance. Our family has been with this agency for many years, going back to when she knew his father. The process was smooth and respectful during a sensitive time. Special thanks to Diana for her patience, responsiveness, and genuine care. She made everything clear and easy. Highly recommend."
We responded:
"jennifer, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Jaime Portillo’s Team here in our El Paso office. "
Profile photo of Angelica Olivas

Angelica Olivas

January 13, 2026

5  out of  5
rating by Angelica Olivas
"Miguel Gutierrez is really good and is always quick to respond any questions and helps us the best he can."
We responded:
"Thank you so much for the 5-star rating, Angelica! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Doug Eivers

January 9, 2026

5  out of  5
rating by Doug Eivers
"Came from California where I have never spoken to my Agent in 30 years... always another representative. I went in person to sign up with Diana and she has been very diligent in her customer service with me. She introduced me to Jaime and he warmly welcomed me as well. Diana responds immediately to emails and even when I just drop by to ask a question she is very helpful. It is very reassuring to feel confident in my insurance agent."
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Andrea T

December 29, 2025

5  out of  5
rating by Andrea T
"I am posting a shoutout for State Farm representative Rosie Friday. She provided us excellent customer support."
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Omar Pineda

December 20, 2025

5  out of  5
rating by Omar Pineda
"Enjoyed doing business with Jaime Portillo - State Farm Agency. Insurance Agent Rosa F. was very helpful in setting up my new policy and answered all my questions. I highly recommend them."
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Gustavo de la Torre

December 6, 2025

5  out of  5
rating by Gustavo de la Torre
"Luisa Anchondo was the best agent, really recommend her!!"
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Olga Gonzalez

December 5, 2025

5  out of  5
rating by Olga Gonzalez
"I had a pleasant and productivo experience."
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Joe Enriquez

December 5, 2025

5  out of  5
rating by Joe Enriquez
"I have to say Miguel from Jaimes office has made insurance so easy. I would recommend to go to him."
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Jorge Lujan

November 29, 2025

5  out of  5
rating by Jorge Lujan
"Luisa was a great help with my life insurance. She was very helpful."
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Vanessa Anchondo

November 24, 2025

5  out of  5
rating by Vanessa Anchondo
"Jaime Portillo and his staff, especially Luisa have always been very friendly, helpful, efficient, and reliable. Luisa has always been great to tend to our questions and needs. She responds on a timely matter. We have been very satisfied with our services."
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Rodolfo Garcia

November 18, 2025

5  out of  5
rating by Rodolfo Garcia
"Great insurance service provided like always."
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Manuel Bellido

November 18, 2025

5  out of  5
rating by Manuel Bellido
"I have been with State Farm for a long time, they always go out of their way to try to assist you in any way. Luisa is always been there to help me and answer my questions. I will always stay with State Farm. Jaime Portillo's family is a great asset to State Farm."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"