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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Bill LaRock, DC

Bill LaRock, DC

June 9, 2025

5  out of  5
rating by Bill LaRock, DC
"Miguel was awesome, he helped me with all my insurance needs with a great price."
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Carlos Luis Gonzalez

June 9, 2025

5  out of  5
rating by Carlos Luis Gonzalez
"Excellent service and insurance provider. Rosie provides above and beyond service. Very happy with them"
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roz s

June 4, 2025

5  out of  5
rating by roz s
"Just switched to State Farm not just for the reasonable rates but excellent customer service. This office has a friendly and knowledgeable staff to include the agent. High Five Mr. Portillo!"
We responded:
"Thank you so much for the great review! We’re thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team, and we truly appreciate you taking the time to share your feedback."
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JT Chapman

June 3, 2025

5  out of  5
rating by JT Chapman
"I've worked with Jaime and his team many times over the years. From car accidents to a house fire and they have always taken great care of me and my family. I highly recommend Jaime and his team to anyone."
We responded:
"Thanks John, we appreciate your business. "
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Tim Fennell

June 3, 2025

5  out of  5
rating by Tim Fennell
"Been with State Farm and Jaime Portillo for years. Office staff are very knowledgeable and patient. They will look for a policy that meets your needs."
We responded:
"Thanks Tim we appreciate your business over the years spanning 50 years. I appreciate you and your family. "
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wendy marte

June 2, 2025

5  out of  5
rating by wendy marte
"Los Mejores … la mejor atención , los más profesionales la verdad nunca había estado tan contenta con la Atención brindada por todo el personal de esta oficina son demasiados atentos con sus clientes ,desde el Sr Jaime Portillo , la Sra Luisa Achondo , Sr , Miguel Sra Rosie y la recepcionista …son súper amables, mis hijos y yo tenemos meses siendo sus clientes , aparte de que el precio que pago por mis pólizas son súper accesibles y razonable . Aqui es donde pude encontrar La mejor cotización y precios más económicos la verdad . Súper recomendado este lugar y el personal que allí trabaja. ☺️"
We responded:
"Wendy Thank You for the kind words we appreciate your business."
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Karina Hernández

April 25, 2025

1  out of  5
rating by Karina Hernández
"Awful and terrible service!!! They want to charge you twice a month your policy..they promise you many things and at the end it’s the opposite. Terrible terrible terrible customer service. Go somewhere else.."
We responded:
"Good Morning Karina, the reason for difference is you are not receiving a DSS discount call me and I can walk you through the process I am sorry for the inconvenience we are here to help."
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Rebecca Reeves

March 25, 2025

5  out of  5
rating by Rebecca Reeves
"Luisa is the absolute best!! Besides being precious and valuable for us elderly folks Thank you so much!!!"
We responded:
"Thanks Mrs. Reeves we appreciate you and your family. But most of all you have been insured with us since we opened our business 36 years ago. We Thank You and Art for trusting us with your business."
Profile photo of Elizabeth Ortiz

Elizabeth Ortiz

March 24, 2025

5  out of  5
rating by Elizabeth Ortiz
"Spoke with the receptionist, and she was lovley. She was so nice and had my phone call returned, just as stated. Had the absolute pleasure of speaking with Miguel, & already happy with the customer service, reliability, and affordability. Miguel made sure all of my questions were answered, compared my old insurance, saved me money, and gave me so many more benefits that I didn't even know was available. If you want to be taken care of like family, this is your insurance stop. Join the Portillo agency and be worry free. Thank you again, Miguel!!"
We responded:
"Elizabeth, Thanks for thinking of State Farm when it comes to your insurance needs. Let us know if you have any questions or concerns in the future !"
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Mireya Tena

March 19, 2025

5  out of  5
rating by Mireya Tena
"Very happy with the customer services that is always provided to us. Rosie and Luisa are always very helpful and very patient with any questions we may have. It really touched me that Mr. Portillo and his staff remembered my mom and were sadden by her passing."
We responded:
"Thanks Maria!"
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Celia Medina

March 17, 2025

5  out of  5
rating by Celia Medina
"Great help by Miguel Gutierrez!!!, patience, recommendations and knowledge"
We responded:
"We appreciate the kind words!"
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J

March 14, 2025

5  out of  5
rating by J
"Luisa was very helpful and professional. Explain me everything and set me up quick. Thanks Ms Luisa"
We responded:
"Thank You!"
Profile photo of Sam & Ana Joint Franco

Sam & Ana Joint Franco

March 14, 2025

5  out of  5
rating by Sam & Ana Joint Franco
"Staff is very attentive to your needs and treat all their customers as if family. We love this agency and don’t ever entertain the thought of moving. Thank you Jaime, Barbara, and other staff members! Good job!!!!👏"
We responded:
"Love you guys!"
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Tyrone Greene

March 13, 2025

5  out of  5
rating by Tyrone Greene
"Agent Luisa Anchondo was very helpful she was very knowledgeable, kind and sweet. She is a great asset and has a beautiful personality! Thank you Luisa!"
We responded:
"Thanks Ty."
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Elizabeth Baeza

March 13, 2025

5  out of  5
rating by Elizabeth Baeza
"Luisa was quick on everything. Very helpful!"
We responded:
"Thanks Elizabeth."
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Julio Aguayo

March 12, 2025

5  out of  5
rating by Julio Aguayo
"Great service! If you need help with your insurance needs call or visit Luisa Anchondo."
We responded:
"Thankful for your loyalty."
Profile photo of Deedee Dillad

Deedee Dillad

March 11, 2025

5  out of  5
rating by Deedee Dillad
"Great service. Need a policy call Miguel"
We responded:
"Thanks Dee!!!"
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Miguel Castro

March 7, 2025

5  out of  5
rating by Miguel Castro
"Miguel es el MEJOR, súper trato"
We responded:
"Gracias Miguel !"
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Debbie Brooks

December 10, 2024

5  out of  5
rating by Debbie Brooks
"Have been with this Agency for a very long time. Great service."
We responded:
"We are so grateful for over 50 years of being loyal customer! Your Dad started with us in 1972. Thanks Deb."
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Jorge Porras

August 1, 2024

1  out of  5
rating by Jorge Porras
"It took two weeks for the gentleman to respond to my business inquiry, and I had to consistently follow up with him during that time. When he finally provided a quote, it was not what I needed and did not match his initial assurance. I ended up paying for services that fell short of my expectations."
We responded:
"Jorge, please call me at your convenience, Miguel and I have reached out and like to follow up with you. "
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Irene Macias

May 15, 2024

5  out of  5
rating by Irene Macias
"Just joined with State Farm after many years of not needing a quality insurance but just something to meet state requirements. After calling for information and speaking with Miguel Gutierrez , it was a great relief and a pleasure to speak with someone who truly listened to my needs for my son’s new vehicle and worked hard to find us the best rates for all our needs . It’s hard to find great customer service these days - call Miguel , he’ll do what he needs to to take care of you, it’s what State Farm says they’ll do, afterall !!!"
We responded:
"We are here for you Irene, Thanks for choosing State farm.!"
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Laraine Schollmann

May 6, 2024

5  out of  5
rating by Laraine Schollmann
"I have beenbwith State Farm for over 40 years. Solid company reasonable rates. The first thing I was offered was water, plenty of candy for my sweet tooth. The people here are all fantastic. Always here to help. Give them a try. The business cards are the people I deal w most. Professional, courteous and friendly. Give em praise then a raise! ***** five star service. Thank you Start Farm. Loyal customer."
We responded:
"Thanks Laraine, we appreciate the good word. Grateful for your loyalty! "
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joe gutierrez

January 31, 2024

5  out of  5
rating by joe gutierrez
"Miguel was really helpful. Thank you"
We responded:
"Thanks Joe !"
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Standing on Your Square Productions TTE

January 24, 2024

5  out of  5
rating by Standing on Your Square Productions TTE
"I am A New Customer with Jaime Portillo State Farm. My Representative Luisa provides Top Notch Customer Service. This office also offers affordable monthly rates customized policies and the whole 9 yards. Will definitely recommend this office to friends, family and Co workers. I am satisfied with my service."
We responded:
"Thanks so much! Luisa is the best. We appreciate your business. "
Profile photo of Lilia Anchondo

Lilia Anchondo

January 19, 2024

5  out of  5
rating by Lilia Anchondo
"Very nice location. Everyone was helpful, Luisa attended me and was helpful gave clear answers and helped with all I needed."
We responded:
"Thanks for your business, Lilia !"